Shipping policy

Last Updated: February 2026

Thank you for choosing VelvetSeoul (operated by CETCOMMERCE LTD). We are committed to delivering our premium Korean skincare products to you as quickly and safely as possible.

1. Order Processing Times

  • All orders are processed within 1 to 2 business days (excluding weekends and bank holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped, which will include your tracking number.

2. Domestic Shipping (United Kingdom)

We offer reliable shipping options across the UK to ensure your Yeoner Ferment products reach you in perfect condition.

  • Standard Shipping: Estimated delivery within 3 to 5 business days.

  • Express Shipping: Estimated delivery within 1 to 2 business days.

  • Free UK Shipping: We are pleased to offer Free Standard Shipping on all orders over £[X miktar yazınız].

3. International Shipping

We ship to selected international destinations. Delivery times and costs vary depending on the location:

  • Europe: Estimated 5 to 10 business days.

  • Rest of the World: Estimated 7 to 15 business days.

  • Shipping charges for your order will be calculated and displayed at checkout.

4. Customs, Duties, and Taxes

CETCOMMERCE LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check your local customs regulations before placing an international order.

5. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.


 

6. Shipping to P.O. Boxes

Please note that some carriers have limitations regarding delivery to P.O. Boxes. If your address is a P.O. Box, we recommend providing a physical street address to ensure timely delivery.

7. Damaged or Lost Packages

If you received your order damaged, please contact us at [Your Support Email Here] immediately.

  • Please save all packaging materials and damaged goods before filing a claim.

  • In the event of a lost package (confirmed by the carrier), we will work with you to send a replacement or issue a full refund.

8. Contact Us

For any questions regarding our shipping practices, please reach out to:

CETCOMMERCE LTD Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOMEmail: [Your Support Email Here] Company Number: 15172378